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Nortel reportedly has introduced new capabilities to complement Microsoft Office Communications Server unified communications solutions.

 

The new capabilities, according to Nortel (News - Alert), “significantly improve the ability for enterprises to serve their customers in a more comprehensive fashion quickly.”

 

The combination of Office Communications Server 2007 Release 2 and Nortel’s applications and services is providing a new way for people to collaborate and offers customers a rich and integrated communications experience, said Eric Swift, senior director of the Microsoft (News - Alert) Unified Communications Group at Microsoft.

 

Swift said that Nortel’s applications and services are adding significant value to enterprise communications, enabling businesses to better connect people, information and business processes.

 

The solution set is based on the integration with Office Communications Server 2007 R2.

Nortel said that its UC application development capabilities, along with its UC services, bring real-time communications capabilities to the integrated suite and enterprise applications.

 

“Integrating communications with business applications brings the power of instant collaboration, minimizing latency from human interaction in the business process,” said Joel Hackney (News - Alert), president for Enterprise Solutions at Nortel.

 

Nortel is an early adopter of Office Communications Server 2007 R2, and it ramped up its services practice for the new release.

 

In addition to conferencing dial-in, desktop sharing, the other collaboration features offered by OCS R2 are audio and the ability to participate in live group discussions that persist over time.

 

The integration of Nortel Contact Center with Office Communications Server 2007 R2 is expected to provide unified presence of experts to call center agents. In addition, Nortel believes that it will allow new ways for customers to reach call centers, ensuring that customer resolution is reached efficiently on first contact.

 

The key capabilities include the availability of new context, which will enable richer collaboration capabilities such as location and presence features. Nortel officials said that from a simple interface, people can know if the person they seek is available and by what means by which they would like to be contacted.